kamrytechvape
Shipping Policy – KAMRY TRADE(UK) CO.,LTD
At KAMRY TRADE(UK) CO.,LTD, we are committed to delivering your orders quickly, safely, and efficiently. Below is our detailed shipping policy to ensure a smooth experience for our customers.
1. Order Processing
Processing Time:Orders are typically processed within 1-2 business days (excluding weekends and holidays).
Order Confirmation:Once your order is placed, you will receive an order confirmation email with your details.
Order Changes & Cancellations:Changes or cancellations can only be made within 12 hours of placing the order. Once the order is processed, it cannot be modified.
2. Shipping Methods & Delivery Time
We offer two shipping options:
1. Standard Shipping
Delivery Time:25-35 business days
Tracking:Available
Cost:Calculated at checkout based on destination
2. Express Shipping
Delivery Time:12-16 business days
Tracking:Available with priority handling
Cost:Higher than standard shipping, calculated at checkout
Note: Delivery times may vary depending on customs clearance and local regulations.
3. Shipping Restrictions
Age Verification:Due to legal restrictions, customers must be of legal vaping age in their country/region to receive shipments.
Restricted Locations:We do not ship to countries or regions where e-cigarettes are prohibited by law. Please check your local regulations before placing an order.
PO Boxes & APO/FPO Addresses:Some carriers may not deliver to PO Boxes or military addresses. Please provide a valid residential or business address.
4. Tracking & Order Updates
Once your order is shipped, you will receive a tracking number via emailto monitor the delivery progress.
You can track your order directly on our website or through the carrier’s website.
If you do not receive tracking updates within 5 days, please contact our 24/7 customer support team.
5. Customs, Duties & Taxes
International orders may be subject to customs duties and taxesimposed by the destination country.
Customers are responsible for any additional charges, as we do not controlthese fees.
If customs clearance delays occur, we appreciate your patience and recommend contacting your local customs office.
6. Lost, Stolen, or Damaged Shipments
If your order is lost in transit, we will assist in filing a claim with the carrierand arrange a replacement or refund based on the investigation.
If your package is marked as deliveredbut you have not received it, check with neighbors or your local post office before contacting us.
Damaged items must be reported within 48 hours of delivery, along with photos for claim processing.