FQA
Kamryvape – Frequently Asked Questions
💳 Payment
Which payment methods do you accept?
We accept PayPal, major Credit/Debit Cards, Direct Bank Transfers, and other local payment options. All available methods will be shown during checkout.
Do you accept international cards?
Yes, we accept international Credit/Debit Cards. Please ensure your billing address matches the one on file with your card provider.
Why was my payment declined?
This can occur due to incorrect card details, insufficient funds, or mismatched billing info. Please double-check your details or contact your card provider.
🧾 Orders, Shipping & Returns
Do you offer free shipping?
Yes, free shipping is available for the orders over €500 attend events,contact us to confirm and you will qualify for free shipping..
How long will my order take to arrive?
We operate warehouses in both Europe and China.
Orders shipped from our European warehouse are delivered within 2–7 business days.
Orders shipped from our China warehouse are delivered within 7–20 business days, depending on the destination.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the kamrytechvape website or the carrier’s website.
🔄 Returns & Exchanges
Return Policy
You may return unused items in resaleable condition within 28 days of delivery. Refunds exclude shipping costs and are subject to a 20% restocking fee.
How do I start a return or exchange?
Visit our [Returns Portal] or file a Help Request through our Support Portal with the following:
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Full name
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Order number & date of purchase
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Reason for return
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Product condition (with photos if requested)
Do you accept returns for all products?
Non-returnable items include:
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E-liquids
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Opened/used tanks, coils, batteries, disposables, or 420 products
Dead on Arrival (DOA), Missing, or Wrong Items
Report within 72 hours of delivery to qualify for replacement.